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Unit 10: Quality Management System

2. Customers would perform on-site assessments of their suppliers to ensure …………………. Notes
3. …………………… certify to customers that a supplier is complying with all the applicable
requirements of the standard.

Caselet Gujarat: Khodaldham Temple Project Gets ISO
'Transparency' Tag

he Khodaldham Trust has received ISO 9000:2008 certification for its multi-crore
project which includes construction of a temple, a hospital and an educational
Tcentre at Kagwad village in Rajkot district.
Sources in the trust, which was established to bring unity in among the powerful Leuva
Patel caste of the Saurashtra region, said that the certification shows that there was
transparency in the execution of the project. The construction of the temple began in 2012
and it will take another two years to complete.
President of the Khodaldham Trust, Naresh Patel, said that their aim was to show
transparency in all operations of the organisation. He further said that the ISO 9000:2008
certificate means that the construction work done at Kagwad village was as per a
standardised process that had international recognition.
“The purchase of construction materials, all construction activity, donations received,
their management, and accounts and office administration are all as per an internationally
certified process. There was complete transparency in the work done by the trust so far,”
Patel said.

The trust has plans to go for upgrading of the process certification once the temple is ready
because the nature of activity and administration will then change. “We will seek an
upgrading of the process once the temple is completed in 2015,” Patel said.
In an official statement released on Friday, the trust said there are several organisations
which certify ISO processes.
“However we had approached TUV SAD Asia as it has more stringent standards.
We intend to improve our service standards and bring transparency in the work. For us,
all members are part of a community and, therefore, of society. So the message that we
want to send is that we want to improve our social service,” the trust said in its statement.
With the ISO certification, the trust wants to institutionalise the process and standard of
work. Patel said that for the trust, instead of individuals who perform the task, it is the task
which is paramount.
“The task should not be affected if a person is not on duty. Highest standards should be
maintained in all our activities,” he said.

Source: http://daily.bhaskar.com/article/GUJ-AHD-gujarat-khodaldham-temple-project-gets-iso-
transparency-tag-4209205-NOR.html

10.2 ISO 9001 Requirements

ISO 9001 has eight clauses. The first three clauses Scope, Normative Reference, and Terms and
Definitions are for information. The next five clauses Quality Management Systems, Management
Responsibility, Resource Management, Product and/or Service Realization, and Measurement,

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