Page 151 - DMGT524_TOTAL_QUALITY_MANAGEMENT

Total Quality Management

Notes 2. Appointment of Management Representative: Top management must appoint a
management representative to coordinate the implementation and maintenance of QMS.
3. Awareness Building: All members of the organization must have awareness about QMS
and its potential benefits. This can be achieved through awareness building training
programs.

4. Appointing an Implementation Team: After building awareness among the employees
about ISO 9000, an implementation team should be constituted. The team shall be drawn
from all the levels and all functional areas.
5. Training: The implementation team, supervisors, and an internal audit team shall undergo
necessary training outside the organization about ISO 9000 and later these employees can
conduct in-house training.
6. Time Schedule: There must be a definite time schedule for implementation and registration
for ISO 9000. Hence organization must define deadlines for different stages of
implementation.
7. Select Element Owners: Each system element must have an owner and each owner can
select a team to assist in the process.
8. Reviewing the Present System: A thorough is needed on the current quality system in
place. This can help in conducting gap analysis.
9. Writing the Documents: This step involves preparation of documents like quality manual
and procedure manuals. Documentation process shall involve all the employees related
to the task concerned.
10. Installing the New System: Once a quality manual is prepared and standard procedures
are laid down, they must be integrated into day-to-day works of the organization.
11. Internal Audit: An internal audit shall be conducted for the new quality system. This
ensures that new system is working effectively.

12. Management Review: Management review is used to determine effectiveness of the system
in achieving the stated quality goals. Any revisions if required can be incorporated based
on review.
13. Pre-assessment: Pre-assessment can be carried out to ensure that organization is ready for
registration.

14. Registration: This is the last step in implementation and it involves submitting an
application to registration. Registrar’s office shall conduct an audit and if these auditors
are satisfied then certification is issued.

10.3.1 Internal Audit

Internal audit is the most important requirement for successful implementation of ISO 9001.
After the organization has established its quality polices, procedures and they are put into
practice, checks must be made to ensure that they are being strictly followed and yielding the
expected results. This is achieved through an internal audit conducted by a team of trained
auditors. Internal helps in determining actual performance and its conformance to QMS, helps
in taking any corrective actions, follow up actions for any previous non-conformances, and
provide opportunity for continuous improvement.

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