Page 156 - DMGT524_TOTAL_QUALITY_MANAGEMENT

Unit 10: Quality Management System

10.7 Review Questions Notes

1. Briefly explain the concept of environmental management systems.
2. What are the benefits of EMS?

3. Explain ISO 9000 standard and some of its standard series.
4. What are the benefits & limitations of ISO certification to the companies?
5. Briefly discuss ISO 14000. What are its similarities with ISO 9000?
6. What are the requirements for ISO 14001 certification?
7. Write a short note on the development and broader aspect of ISO 14000.

8. What are the various checking and corrective actions taken in the context of ISO 14000?

Answers: Self Assessment

1. Quality 2. Compliance
3. Registrars 4. Quality Policy
5. ISO 9000 6. Environmental

7. Cleaner Production 8. Guidance
9. 14062

10.8 Further Readings

Books Besterfield. Dale H. (2011), Total Quality Management, Pearson Education, India
Charantimath M. Poornima (2009), Total Quality Management, Pearson Education,
India
Mukherjee N.P. (2006), Total Quality Management, PHI Learning Pvt. Ltd.
Nigam. Shailendra (2009), Total Quality Management, Excel Books, India

Online links http://www.ellipson.com/files/ebooks/ISO14000.pdf
http://www.gov.ns.ca/nse/pollutionprevention/docs/EMS_factsheet.pdf
http://www.iso.org/iso/home/standards/management-standards/iso14000.
htm
http://www.iso14000-iso14001-environmental-management.com/

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