Page 153 - DMGT524_TOTAL_QUALITY_MANAGEMENT

Total Quality Management

Notes Self Assessment

Fill in the blanks:
6. ISO 14001 is the international specification for an …………………… Management System.
7. Effective tools for the analysis of environmental aspects of an organization and for the
generation of options for improvement are provided by the concept of …………………….
8. ISO 14004 is a …………………… document that explains the 14001 requirements in more
detail.

9. ISO …………………… discusses making improvements to environmental impact goals.

Task Present an article on the procedures involved in the implementation of ISO 14000
standards.

Case Study ISO 9000 Certificate for GMCH 32 Likely

ndia is emerging as an important global destination for affordable medical services or
medical tourism, as it is termed, for both developed and developing countries. The
Ireason is that it is the least expensive, as far as hotel accommodation, transport and
medical treatment are concerned.
It is, therefore, being considered mandatory for all medical service providers to demonstrate
their commitment to quality of services at the international level. Whereas many private
hospitals already hold the ISO 9000 certification, the Government Medical College and
Hospital, Sector 32, will most probably be the first government institution of its kind in
north India to obtain it. Dr V.K. Kak, Director Principal, GMCH, says, “The hospital fulfils
most of the conditions for getting the certification. Therefore, we are formally going
ahead with the process.”
The recent two-day exposition on “Healthcare in the new millennium” which concluded
at the Indian Medical Association (IMA) complex, had deliberation mainly on ISO 9000
certification. The workshop, which was organised by the local branch of the IMA in
association with Ind Medica. Com. concentrated on creating awareness about various
aspects to meet the international standards of healthcare.
According to M.B. Mittal, Joint Director, Indian Institute of Quality Management (IIQM),
the future will see a variety of changes in health-insurance, besides. medico-legal aspects
in India. “Healthcare practitioners at all levels will have to be well-versed with these
changing aspects and plan accordingly,” he said. Besides, with increasing medico-legal
aspects, insurance companies in the future will prefer a patient to receive treatment in a
certified hospital.
International Organisation of Standardisation or ISO 9000 is a family of standards and
quality assurances. Presently, three standards for certification exist which includes 9001,
9002 and 9003. These are generic standards which can be applied to any industry. IIQM is
the only institute set up by the Ministry of Information Technology, which is providing
ISO certification for medical treatment programmes.
Contd...

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