Page 155 - DMGT524_TOTAL_QUALITY_MANAGEMENT

Total Quality Management

Notes A Quality Management System is the system which provides guidelines for the
organization and its employees to identify the needs of customer and to design, develop,
produce, and deliver the products or services to meet these needs.
ISO 9000 is a series of standards dealing with quality management systems. The standards
are published by the International Organization.

Initially ISO 9000 was used as the basis for specifying quality requirements in contractual
arrangements between a purchaser and supplier. Customers would perform on-site
assessments of their suppliers to ensure compliance.
Though ISO 9000 has proved to be very effective for software development organizations,
however, it also suffers from several limitations.

ISO 14001 specifies requirements for establishing an environmental policy, determining
environmental aspects and impacts of products/activities/services, planning
environmental objectives and measurable targets, implementation and operation of
programs to meet objectives and targets, checking and corrective action, and management
review.

In order to effectively implement and benefit from an ISO 14001 EMS, it is important to
have an understanding of the standard’s requirements.

Implementing ISO 14000 requires huge efforts and it can consume lot of time for an
organization. But organizations which have successfully implemented ISO 9000 previously
may find it easy and this is due to the fact that many requirements for ISO 14000 would
have already in place.

10.6 Keywords

Cleaner Production: Cleaner Production is the continual effort to prevent pollution, reduce the
use of energy, water and material resources and minimize waste, all without reducing production
capacity.
Competitive Advantage: A situation in which one country, region, or producer can produce a
particular commodity more cheaply than another country, region or producer.
Continuous Improvement: A philosophy of making frequent and small changes to production
processes; the cumulative results of which lead to high levels of quality and efficiency.

Cost Effectiveness: When the money saved by renewable energy and energy efficiency more
than pay for the capital and maintenance costs over a given period.
Environmental Management System: A defined system of procedures, training, and methods to
monitor an organization’s impact on the environment and evaluate ways to minimize negative
impacts on the environment.

International Organization for Standards: International Organization for Standardization is a
non-profit organization that develops and publishes standards of virtually every possible sort,
ranging from standards for information technology to fluid dynamics and nuclear energy.

ISO 14001: ISO 14001 sets out the criteria for an environmental management system.
ISO 9000: ISO 9000 is a family of standards for quality management systems. ISO 9000 is
maintained by ISO, the International Organization for Standardization and is administered by
accreditation and certification bodies.
Quality Management Systems: A Quality Management System provides a management
framework that gives you the necessary controls to address risks and monitor and measure
performance in your business.

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