Page 201 - DMGT524_TOTAL_QUALITY_MANAGEMENT

Total Quality Management

Notes 13.3 Summary

TPM is an organization wide effort aimed at reducing loss due to equipment failure,
slowing speed, and defects.

TMP involves everyone, from top executives to shop floor workers to promote productive
maintenance through morale building management and small group activities in an effort
to maximize equipment efficiency.
The goal of the TPM program is to markedly increase production while, at the same time,
increasing employee morale and job satisfaction.
The first step in implementing Total Productivity Maintenance is assessment of current
performance.

Understanding the current system also helps whether existing system can be improved or
a new system has to replace the existing one.

Top management must understand how TPM will affect the operations of the organization.
Top management should also be aware of resistance to change and how it can deal the
same.

Senior management needs support of all the employees of the organization for successful
implementation of TPM and hence it must spend significant time in promoting the new
system.
Top management should have long-term commitment and it should not focus on short
term gains and commitment to long-term investment is the key.

All employees including top managers, front level supervisors and shop floor employees
need to be trained. Training shall focus not just how TPM can be implanted, but should
stress why it is needed and what are the possible advantages of TPM.

Middle management must learn how to deal with team approach and how to develop
small autonomous work groups.

Employees should be capable of working in autonomous work groups. Hence they should
learn about various tools used in performing new tasks needed for TPM as part small
autonomous teams.
The teams constituted should focus on current level performance and this can be done in
the form of assessment existing systems.

Plans should focus on use of teams consisting of maintenance technicians and machine
operators in production departments to work troublesome problems which may require
urgent attention.

The overall objective of autonomous workgroups is to reduce time spent on maintenance
activity.

13.4 Keywords

Cultural Change: A shift that may occur within a culture, usually as a result of outside influences
is known as a cultural change.
Employee’s Involvement: Giving employees input and allowing them an impact on decisions
affecting their jobs is referred to as employee’s involvement.

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