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Neha Tikoo, Lovely Professional University
                                                                    Unit 1: Total Quality Management: An Introduction



              Unit 1: Total Quality Management: An Introduction                                 Notes


             CONTENTS
             Objectives
             Introduction
             1.1  Definition of TQM

             1.2  Origin and Evolution of Quality Management
             1.3  Meaning and Definition of Quality
                 1.3.1  Integrating Perspectives on Quality
             1.4  Terminologies Related to Quality Management
             1.5  Summary

             1.6  Keywords
             1.7  Review Questions
             1.8  Further Readings


          Objectives

          After studying this unit, you will be able to:
               Explain the Meaning of Total Quality Management
               Discuss the Origin and Evolution of Quality Management

               Explain about the Development of TQM in India Post-independence
               Explain the Contributions of TQM Gurus
          Introduction


          Total Quality Management (TQM), a buzzword phrase of the 1980’s, has been killed and resurrected
          on a number of occasions. The concept and principles, though simple seem to be creeping back
          into existence by “bits and pieces” through the evolution of the ISO9001 Management Quality
          System standard.
          “Total Quality Control” was the key concept of Armand Feigenbaum’s 1951 book, Quality Control:
          Principles, Practice, and Administration, in a chapter titled “Total Quality Control”. Feigenbaum
          grabs on to an idea that sparked many scholars interest in the following decades that would later
          be catapulted from Total Quality Control to Total Quality Management.

          Total Quality Management (TQM) is a management strategy aimed at embedding awareness of
          quality in all organizational processes. TQM has been widely used in manufacturing, education,
          government, and service industries, as well as NASA space and science programs.
          1.1 Definition of TQM


          According to International Organization for Standardization (ISO):
          “TQM is a management approach for an organization, centred on quality, based on the
          participation of all its members and aiming at long-term success through customer satisfaction,
          and benefits to all members of the organization and to society.”



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