Page 140 - DMGT548_GLOBAL_HRM

Unit 7: Training and Development

4. Active experimentation: Behaviour differences between cultures may lead to Notes
misinterpretations and misinterpretations of the meanings of such behaviour outside
their own cultures, leading to confusion and frustration.
In order to overcome the problems of transposing the experiential model on to other cultures,
Jackson (1995) proposes four learning modalities as follows:

1. Receptivity: Learners are predominantly receptive to practical stimuli or theoretical stimuli
for learning depending on their cultural backgrounds and their experiences in national
educational systems.
2. Perception: Learners are more intuitive about sorting and judging information, or are
rational in a step-by-step approach in judging the quality of information that is the basis
for making decisions.
3. Cognitive: Learners are more subjective in the way they make decisions and solve problems
based on personal judgement, or base their decision-making more on logic and scientific
approaches.
4. Control: Learners prefer to rely on their own initiative or on the direction of an instructor.

Task Your company has recently under gone an International joint venture with a Japanese
firm and has decided to send 5 employees from India to Japan to handle the international
assignment. Being the HR of the company, you are asked to outline a detail plan for the
pre-departure training.



Case Study Working with a Service Provider for

Pre-departure Training

old Coast Institute of TAFE secured an Endeavour Mobility grant in 2009 for
tourism, hospitality and events students to undertake a three week industry
Gplacement with Renaissance Hotel, Kuala Lumpur, Malaysia. In making the
application the institute was aware that it would need to identify a partner to adequately
prepare the students for their experience. Working with the Institute of Modern Languages
(IML), at University of Queensland a pre-departure language and cultural program was
designed.
The program ran over 12 weeks and involved a trainer from IML travelling to the Gold
Coast campus to deliver 2 hour sessions with the 12 students and their accompanying
teacher. The sessions included both language and cultural orientation programs. Given
that the students were from different industries and did not necessarily study together this
also gave them the opportunity to get to know one another and form as a group. Equally,
for the teacher who taught some of the students she also got to know the individuals
strengths and weaknesses and was able to plan and prepare accordingly.

The partnership with IML was very cost effective and enabled the students and staff access
to a local “expert” in the market. Post event surveys from the students rated the pre
departure program as highly effective. Whilst picking up key language skills in such a
Contd...

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