Page 229 - DMGT553_RETAIL_STORE_MANAGEMENT

Retail Store Management

Notes 12.7 Further Readings

Books Berman, B. & Evans, J. R., (2004), Retail Management, 9th Edition, Pearson Education
Berman, Barry. Evans, Joel R. Mahaffey Tom, (2005), Retail Management: A Strategic
Approach, Pearson Education
Gopal, R. Manjrekar, Pradip, (2010), Retail Management, Excel Books, New Delhi
Iyer, B.Sriram, (2011), Retail Store Operations, Tata Mc Graw Hill
Levy IM. and Weitz B.A., (2004), Retailing Management, 5th ed. Tata McGraw Hill
Levy, Michale & Barton, Weitz, A., (2003), Retailing Management, Tata Mc Graw
Hill, 3rd ed.
Menon, K. S., (2006), Stores Management, 2nd Ed. Macmillan India
Sivakumar, A., (2007), Retail Marketing, Excel Books, New Delhi

Online links doit.maryland.gov/support/Pages/ServiceDesk.aspx
https://www.descartes.com/resources/services.../customer-service-desk
www.dataviz.com/customerservice/index.html

www.library.nuigalway.ie/contactus/customerservicesdesk/-

224 LOVELY PROFESSIONAL UNIVERSITY