Page 4 - DMGT553_RETAIL_STORE_MANAGEMENT

SYLLABUS
Retail Store Management

Objectives: To make students learn and understand the roles and responsibilities of a Store Manager which include:

Store business operations - including managing profit and loss, facility management, safety and security, loss preven-
tion etc.
Selection of Human Resources - specifically recruiting, hiring, training and development, performance management,
payroll, and schedule workplace scheduling.

Product management - including ordering, receiving, price changes, handling damaged products, and returns.
Team Development - facilitating staff learning and development.

Problem solving - handling unusual circumstances.
Sr. No. Description
1. Introduction: An Overview of retail operations, Stores organisation, Selection of right Location, Different
layout & designs
2. Pre-Store opening: Role of operations in opening a store, Filling the store with merchandise, Concept of
Distribution centre, various activities at the distribution centres
3. Store opening and closing: Store opening and closing process, Material identification system, Receiving and
inspection, storage system, Preservation of materials in the storage
4. Retail Arithmetic: Quantitative terms related with a retail store and its calculation.
5. Stock management: Relevance of stock management to retail operations, Various types of stock checks, Taking
care of quality inside a store
6. The store audit: Store appearance, presentation, stock, cleanliness, HR in operations
7. Store finance and controls: stock valuating, stock verification, Accounts receivable, cash management,
budgeting, Day to Day cash management
8. Loss prevention and shrinkage control: Importance of security measures, Methods & ways to reduce
shrinkage, reasons for shrinkage, Scrap and surplus management
9. The customer service desk, Exchange of defective products, Loyalty Programs for a store. Different fixtures
available for a retail store
10. Contemporary issues in store management