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Retail Store Management
Notes In this unit, we will discuss role of operations in opening a store, filling the store with
merchandise. We will also focus on concept of distribution centre and various activities at the
distribution centres.
3.1 Role of Operations in Opening a Store
Store operation is about executing the strategies and policies of the retail.
3.1.1 Store Operation Structure & Users
Following is the list of store operation structure & users.
Store Associates
Cashier
Floor Manager
Department Manager VP Store
Store Managers Operations
District Managers
Regional Managers Store Inventory Store Security Loss Store Management Management
Administration Prevention Projects
VP/GM Operations
Head Operations
Ops Trainers
Store HR & Admin
Store Planners
Store Visual Merchandiser
Store Loss Preventions
Project Manager
Store Analysts
Store Auditors
3.1.2 Operations Functions
Following is the list of operations function during the opening of a store:
Pre Store Opening
Store Audit
Store Opening & Closing
Store SOP
Store Readiness
Annual Business Plan
Store Merchandise Handling
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