Page 75 - DMGT553_RETAIL_STORE_MANAGEMENT

Retail Store Management

Notes
Additionally, the time spent making phone calls, expediting, tracing, and reshipping have
all been greatly reduced.
Questions:
1. Analyze the case and interpret it.
2. Write down the case fact.
3. What do you conclude from it?

Source: http://www.store-solutions.com/case.html

4.6 Summary

In a retail environment, opening and closing times present unique security risks.
At these times, employees are particularly vulnerable to robbery.
Opening a retail store really depends on where you live.
Each state has its own commerce laws and policies.
To open a retail store, you need a legal organization for your business such as sole
proprietor, partner or corporation.

The name of your business and tax identification number are required.
You also need to decide on what you will be selling, location, employees, wholesaler and
a business plan.

At least two employees must be present to open the facility.
One employee will enter the facility, while the other waits outside in a locked vehicle
with access to a mobile phone.
The outside employee will maintain a clear view of the facility and wait for the
predetermined all clear signal from his/her associate.

At closing time, one employee will lock the customer entry door(s) from inside.
An employee will be stationed at the front door to let any customers remaining in the
facility out one at a time.

Employees should take special notice of any customers that seem to be loitering or
intentionally trying to be last in line.
Anyone who seems to be intentionally loitering should be reported to the manager.
No customers will be admitted after the doors have been locked.
Any employees attempting to gain entrance must show proper identification.

No vendors or service technicians will be allowed access unless they have been given
prior authorization.

4.7 Keywords

Acceptance Testing: It is an act of testing what is purchased, either all items delivered, or the first
item delivered or by random sampling of some or all items delivered.
Clean Material: Any material or component that has been cleaned in a clean environment and is
intended for use in a clean environment.

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