Page 73 - DMGT553_RETAIL_STORE_MANAGEMENT

Retail Store Management

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personnel provided break bulk services, cross-dock services, kitting services, and
consolidation of fixtures from both domestic and international shipment locations.
SOS’ experienced transportation management team provided inbound and outbound freight
to 10 regional storage warehouses for milk run delivery to multiple store sites. The team
arranged for all temporary storage facilities, transportation, forklift, and manpower
requirements.

The installation teams picked up the fixtures at the regional storage facilities delivered
and installed the fixtures at the site locations. Teams of two installers completed the
installation, and disposed of trash and recycling materials before heading to the next store
site.
Improvements Realized

SOS allowed the customer to successfully execute their project with reliable experience at
every step, utilizing one vendor with the cooperation of our strategic partners.
Using a third party for consolidation and logistics support, transportation management,
and installation with “activity-based” services led to quicker results and greater savings.
Our team combined efficiency, planning, and organization to help the customer achieve
their goals.
Excels in Assisting Customer’s Acquisition Project

2200 recently acquired stores to remodel
Consolidated large fixture program
Provided web-based inventory management
Loaded pallets in sequence for quick installation on site
Customer Description

Customer operates 6,923 retail stores in 41 states and the District of Columbia. Existing
stores range in size from approximately 8,000 to 25,000 square feet, although most new
stores range in size from approximately 10,000 to 13,000 square feet.
Customer Issue
Our customer faced the challenge of integrating 2200 recently acquired stores into their
corporate family within 18 months. The customer questioned whether they should increase
their fixed cost by adding a temporary warehouse and the personnel to complete the 18-
month long project, or if they should outsource the project. As the customer stated, “Opening
and closing warehouses cost money, affects people, and drains management focus.”
Solutions Overview

SOS was able to offer the customer flexible warehouse space and the ability to consolidate
large fixture programs along with a web-based inventory management system that would
enable SOS and the customer to manage the reset program. To simplify the process, store
fixtures were loaded on trucks so they could in turn be unloaded in the sequence necessary
for quick installation.
Improvements Realized
SOS allowed the customer to remodel 40–50 stores per week with no late deliveries.
Before using SOS, it may have taken the company two to three weeks to receive a

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