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Unit 6: Document Delivery Services and Online Services

Frequently Asked Questions (FAQ): FAQs are compilations of information which are the result Notes
of certain questions constantly being asked hence the name FAQ.
Online: Online means the state of being in direct and immediate communication with the
computer on which the database is loaded from a remote terminal.

6.9 Review Questions

1. What is Document Delivery Services (DDS)?

2. Discuss the models in Document Delivery Service.
3. What are the challenges and issues in Document Delivery Service?
4. What is Supplier performance management? Also explain the supplier scorecards.
5. Write down the meaning of Online Service in Library Services.

6. “Several publishers today offer web-based, intranet solutions for providing local access to
their databases”. Discuss.

7. Discuss the Web PAC and its advantages.
8. Explain about reference services.

Answers: Self Assessment

1. Document delivery services (DDS) 2. Image or character encoded (OCR)

3. Document Delivery from Library Collection
4. Document Delivery through ILL
5. Document Delivery by Processing Copies from Suppliers

6. Electronic/digital 7. Proactive organization
8. Remote terminal 9. Inter-library
10. Internet 11. False

12. False 13. False
14. True 15. False

6.10 Further Readings

Books Cheney, F. N. and Williams W. J. (2000) Fundamental reference sources. Ed.3. ALA,
Chicago.
Crawford, John. (2000) Evaluation of library and information services. ASLIB, London.
Farmer, L.S.J., Ed. (2007) The human side of reference and information services in academic
libraries: adding value in the digital world. Chandos Publishing, Oxford.
Fourie, D. and Dowell, D. (2002) Libraries in the information age. Libraries Unlimited,
New York.

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