Page 270 - DCOM102_DMGT101_PRINCIPLES_AND_PRACTICES_OF_MANAGEMENT

Principles and Practices of Management

Notes 14.7 Keywords

Communication: exchange of messages between people
Filtering: sender manipulating information so it will be seen more favourably by the receiver

Halo-Effect: process of forming opinions based on one element from a group of elements
Kinesics: study of body movements, including posture
Lateral Communication: communicating with members at same level of the heirarchy
Paralanguage: vocal aspects of communication relating to how something is said rather than to
what is said
Proxemics: the influence of proximity and space in communication
Stereotyping: when we have preconceived ideas about other people

14.8 Self Assessment

Fill in the blanks:

1. Your new boss wrongly perceived that you are an expert in tax accounting since you
mostly hang out with accountants during free hours. This is known as ……………….
2. Most of the communication process is not complete without ……………….

3. A ………………..can be in a form of ideas, thoughts, feelings or opinions.
4. Japanese usually bend while greeting others. They are said to be communicating
through…………………..

5. A political leader speaking at an election rally is political communication. It is also
………………communication.
6. Communication between a project manager and a materials handling in-charge who
work under an operation manager would be…………………communication.
7. If you unintentionally tell someone that- “you are looking beautiful today”. Then it well
be a ……………….communication.
8. Communication between a CEO and Managing Director at the board meeting would be a
……………….communication.
9. Communication between a group of friends in college would be…………..communication.
10. Language can also sometimes act as a ……………….to communication.

14.9 Review Questions

1. “Communication is an indispensable activity in all organisations”. Analyse this statement
and thus bring out the significance of communication in an organisation.
2. Suppose there is an urgent meeting being called in your CEO’s office within half-an hour
and you are given the responsibility of informing all the other managers. You don’t have
the time to personally visit or call every member. How will you tackle the problem?
3. “Employees may participate in a grapevine to help meet social needs”. Elaborating on
this statement, bring out the basic idea behind grapevines.

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