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Unit-30: Open and Distance Education

(4) Services related to Counselling—Counselling services plays an important role in the development Notes
of distance education system. Trained counsellors are required for this. In a good counsellor there
should qualities of true passion, sympathy, patience, honesty and fairness. He should be passionate for
his profession and must have the necessary skills for counselling. Counselling can be done through the
following means—
(i) Face to Face Counselling
(ii) Group Counselling
(iii) Telephone counselling
(iv) Counselling by letters

(v) Counselling by Handbook
(vi) Counselling by Audio and Video Cassettes
(vii) Counselling by broadcasting
(viii) Counselling by computer
Distance education institution can make counselling services more effective by selecting one or more
than one counselling methods according to the above counselling methods.

The Role of Support Services Staff

The major activities/roles of Support Service staff are given below—
(1) To answer the question asked in the Home assignments given by the students and to evaluate them.
(2) To give accurate and appropriate suggestions and comments to improve it, after assessment.
(3) To give opportunities for discuss in the group discussion organized at study centres.
(4) To remove every doubt and questions related to the learning materials.

(5) To provide the skills for reading and studying, so that students can easily read, understand and
memorize the distance learning course material and other literature.

(6) To help students overcome obstructions in their way.
(7) Students need more help and motivation when preparing assignments and giving exams for the

first time. During this time, it is important task for the staff to give appropriate suggestions and
instructions with a dedicated spirit.
(8) There should be appropriate arrangement for keeping student records, the exact mechanism of the
institute rules and should have good and harmonious relationship with supervisors.
(9) Explanation of material, the use of multimedia systems and good consulting work.

30.9 Open School and Open University

Distance education has reached to open learning through correspondence education. The emphasize is

being given to two fields in open learning. These are:
(1) Open School and
(2) Open University

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