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Unit-30: Open and Distance Education




                                                         Table                                              Notes
                                 Categorization of student support services in distance education


                                        (Student support services in Distance Education)





                           (A) General support services in         (B) Specific support services in
                               Distance Education
                                                                        Distance Education
















                   (A) General Support Services for Students in Distance Education
                   Under this, all the above support services for students are being explained—
                   (1) Academic/non-academic Services—Under several distance education, students have to face many
                   diffi culties.
                   For Example—
                     1.  Academic staff do not give them time
                     2.  Academic staff do not take interest in their problems
                     3.  Academic staff avoid solving their problems
                     4.  The non-teaching employees do not do their work
                     5.  Unrecognized reading contents etc.
                   Students have to face these kinds of problems. Therefore it is necessary that there should be effi cient
                   education faculty in distance education who understand the needs and problems of students of distance
                   education. They should be interested to help students and specific training should be given to prepare

                   learning materials etc. If these teachers are selected in distance education then most of the students’
                   problems will be fi nished itself.
                   Similarly, non-teaching employees should be efficient. It will be a great help to students if they are

                   helpful in delivering learning material and homework by post. Students have to write many letters due
                   to not getting learning material and homework. They become free of all these things and can utilize this
                   time in their study.
                   There should be good instruction material which is easily understandable by the students.  Proof
                   reader, Cartographer, designer and artist etc also contribute for preparing this. They should be
                   elected due to which student can get good, interesting, high level instruction material which is easy
                   for them.
                   (2) Contractual Services—Several contractual services are necessary in distance education such as
                   printing work, individual contractual programme etc. Institution pays for this. Sometimes these contact



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