Page 51 - DENG102_COMMUNICATION_SKILLS_II

Communication Skills-II

notes Don Gabor, in his book ‘Speaking Your Mind in 101 Difficult Situations’, gives these tips for
using TACTFUL conversations:
(a) T = Think before you speak
(b) A = Apologize quickly when you blunder
(c) C = Converse, don’t compete
(d) T = Time your comments

(e) F = Focus on behavior - not on personality
(f) U = Uncover hidden feelings
(g) L = Listen for feedback
other Do’s and Don’ts to accompany t-a-c-t-f-u-l strategies
Do be direct, courteous and calm

Don’t be rude and pushy
Do spare others your unsolicited advice
Don’t be patronizing, superior or sarcastic
Do acknowledge that what works for you may not work for others

Don’t make personal attacks or insinuations
Do say main points first, then offer more details if necessary
Don’t expect others to follow your advice or always agree with you
Do listen for hidden feelings
Don’t suggest changes that a person cannot easily make.

Let us see the difference between formal and informal conversations.

Example:

formal conversation

Greetings introductions Good-byes
sample sample sample sample sample sentence sample response
sentence response sentence response
Hello, Mr. Hello.
Sharma Dr. Williams, It’s a pleasure It was nice meeting It was nice
Hello, Hello. I’d like to to meet you. you. meeting you too.
doctor. introduce you /Pleased to
Good Good to Ms Richa. meet you.
morning. morning. It was nice to see Same to you.
Good Good you.
afternoon. afternoon.
Good Good evening. Have a good day. Thank you. You
evening. too.
How are Fine, thank Good night/ Good night/
you? you. Goodbye. Goodbye.

46 lovely Professional university