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Unit 1: Foundations of Organisational Behaviour

to develop a fuller appreciation for the informal elements of the Hawthorne works as an Notes
organisation. The formal and informal elements of the organisation are depicted in Figure 1.3.

Figure 1.3: Formal and Informal Elements of Organisations

Potential conflicts between the formal and informal elements of the organisation make an
understanding of both important. The informal organisation is a frequent point of diagnostic
and intervention activities in organisation development. The informal organisation is important
because people’s feelings, thoughts and attitudes about their work do make a difference in their
behaviour and performance. Individual behaviour plays out in the context of formal and informal
elements of the system, becoming organisational behaviour.

Self Assessment

State whether the following statements are true or false:
1. Organisational Behavior (OB) is the systematic study of the actions and attitudes that
people exhibit within Organisations.
2. Organisational variables that affect human behaviour at work are also relevant to the
study of Organisational behaviour.

3. Organisational variables include job content, job design and Organisational structure.
4. Organisational behaviour is an old field of inquiry, in terms of the use of scientific techniques
5. Organisations are systems of interacting components which are people, tasks, technology
and structure

1.2 Functions and Roles of Managers

Managers play a very important role in the smooth and efficient working of an organisation.
Manager assigns the task according to the authority and the job description of the position of the
manager. He is expected to do the work according to the capabilities and expectations of the
skills and resources available with the organisation in the form of man and machine.
Managers perform various roles in an organisation namely, interpersonal roles which includes
leading, liasioning, and symbol or figure head, informational roles covers monitoring, sharing

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