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Amit Kumar Sharma, Lovely Professional University
Unit 1: Foundations of Organisational Behaviour

Unit 1: Foundations of Organisational Behaviour Notes

CONTENTS
Objectives

Introduction
1.1 Nature and Determinants of Organisational Behaviour

1.1.1 Organisations as Systems
1.1.2 The Formal and Informal Organisation
1.2 Functions and Roles of Managers

1.2.1 Management Functions
1.2.2 Management Roles
1.3 Need for Organisational Behaviour

1.4 Contributing Disciplines to the Field
1.5 Hawthorne Studies
1.6 Challenges and Opportunities in OB

1.6.1 Globalization to Respond
1.6.2 Managing Workforce Diversity

1.6.3 Improving Quality and Productivity
1.6.4 Improving Customer Service
1.6.5 Improving People Skills

1.6.6 Empowering People
1.6.7 Stimulating Innovation and Change

1.6.8 Coping with Temporariness
1.6.9 Emergence of E-organization
1.6.10 Working in Network Organization

1.6.11 Helping Employees Balance Work-life Conflicts
1.6.12 Creating Positive Work Environment
1.6.13 Improving Ethical Behavior

1.7 Summary
1.8 Keywords
1.9 Review Questions

1.10 Further Readings

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