Page 141 - DCAP307_PLANNING_AND_MANAGING_IT_INFRASTRUCTURE

Unit 8: e-Business

8.1.1 Need of e-Business Notes

Business and technology are directly inextricably linked up. Nowadays, e-business is a good
business concern, a real business. There are no technology conclusions that are not business
concern decisions. Business actions is essential for incorporated punctual company information
– as building better customer relationship management, supply chain management, and on the
far side, they are essential as well for meeting the latest fast-changing business needs. e-business
helping these processes are the process most business shortly will be transacted.

Whether or not you always plan to trade or sell products or services across the Web, your most
important customer or provider might one day take a firm stand informed applying Web for
altogether dealings.
The fastest growing companies are going sharply to add e-business into their operations. They
adjust their arrangements or systems on their fast-changing business concern priorities and
apply these systems strategically, for development.

In addition, successful businesses are applying information technology to collect and read data
just about their eventual customers, including demographics, trends, and buying deportment.
By utilising e-business based e-commerce solutions, companies can:

Improve margins by using a lower-cost online channel
Reduce paper-based processes: postage, printing, and handling costs

Through the use of electronic transfers/just-in-time payments reduce float
Furnish customers faster, more responsive service
e-Commerce has garnered more attention than any aspect of e-business. The Web has had a
remarkable impact on a wide number of industries with its remarkable ability to offer goods
and services so conveniently. Over $750 million in airline tickets were sold over the Web last
year and the brokerage industry now manages $200 billion worth of assets in online accounts.
The e-commerce process includes:

Electronic presentation of goods and services
Online order taking and bill presentment

Automated customer account inquiries
Online payment and transaction handling.
Here are some of the ways your company can implement an e-commerce strategy with
e-Business in mind:
Develop a database-driven online catalogue
Provide online ordering by securely integrating front-end presentation with an order
entry system
Move static billing statement data to an interactive Web-based presentment server

Accept electronic payment methods (credit cards, EFT, etc.) for full-transaction shopping
or bill payment.

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