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Unit 8: e-Business

In practice, “e-governance” has several meanings. One narrow definition focuses only on Internet- Notes
applications inside government. This narrow definition sometimes is expanded to include the
use of the Internet in restructuring government-citizen interactions and related political
relationships. Another narrow view relates to e-government as the public sector equivalent of
e-commerce and government citizen transactions.
To bridge the gap between government and citizens, to provide effective and efficient services,
to increase productivity and to extend other benefits to its citizens, the governments of various
countries introduced e-Governance applications. The applications employ information
technology, telecommunication network incorporating government policies over internet to
serve the citizens better.
The major fields of e-Governance applications are Government to Citizens (G2C), Government
to Business (G2B) and Government to Government (G2G), and Intra-government.

Notes The citizens are the power of nation and their satisfaction is ultimate. The
government services to citizens should be given utmost importance, as and when it fails
resulting in citizen unrest.

The four specific areas of e-governance are discussed as below:
Government to citizen: e-Government facilitates processes for citizens to communicate
with government and exchange information, access government services and benefits,
and interact with regulatory and licensing agencies; ICT establishes multiple channels
and enables citizens’ remote and distributed access to government and government
processes overall
Government to business: e-Government eases business’ access to the bureaucratic and
regulatory processes of government, as subjects of government or as vendors, lowering
transaction costs, shortening time involved, and increasing efficiency, on both sides of the
transaction
Government to government: Transactions within government relate to the transactions
between the many units of government at national, regional and local levels, as well as
transactions with foreign governments; electronic communication tools can allow
government entities to communication more quickly and effective and more easily share
resources and information and data, through faster, more efficient, more effective
processes.

Intra-government: ICT can improve the relationships and processes within individual
government entities; ICT can improve the way government does its basic business,
managing processes more effectively and efficiently through electronic best practices; ICT
has direct applications in processes such as human resource management and information
and knowledge management.

Self Assessment

Fill in the blanks:
7. E-governance is the use of a range of modern ................................ by Government to improve
the effectiveness, efficiency, service delivery and to promote democracy.
8. The ................................ applications employ information technology, telecommunication
network incorporating government policies over internet to serve the citizens better.

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