Page 144 - DCAP307_PLANNING_AND_MANAGING_IT_INFRASTRUCTURE

Planning and Managing IT Infrastructure

Notes
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Caution When you choose to buy some commodities online, you should be as cautious as
possible.

Task Make distinction between B2B and B2C.

8.1.4 Customer-to-Customer (C2C)

Customer to Customer (C2C), sometimes known as Consumer to Consumer, e-Commerce
involves electronically-facilitated transactions between individuals, often through a third party.

Example: One common example is online auctions, such as Ebay, where an individual
can list an item for sale and other individuals can bid to purchase it. Auction sites normally
charge commission to the sellers using them. They act purely as intermediaries who match
buyers with sellers and they have little control over the quality of the products being offered,
although they do try to prevent the sale of illegal goods, such as pirate CDs or DVDs.

Another popular area for customer to customer transactions is online classified advertising
sites, such as Craigslist and Gumtree.
Major online retailers like Amazon also allow individuals to sell products via their sites.

C2C is expected to increase in the future because it minimises the costs of using third parties.
However, it does suffer from some problems, such as lack of quality control or payment
guarantees and there can sometimes be difficulties in making credit-card payments.

Self Assessment

Fill in the blanks:
1. ......................................... is a term used to describe businesses run on the Internet, or utilising
Internet technologies to improve the productivity or profitability of a business.
2. ......................................... also known as e-biz, is the exchange of products, services, or
information between businesses.

3. ......................................... is an Internet and e-commerce model that denotes a financial
transaction or online sale between a business and consumer.
4. ......................................... involves electronically-facilitated transactions between individuals,
often through a third party.
5. The process of using Internet in order to acquire wholesale products or supplies for in-
house production is known as .........................................
6. ......................................... act as an intermediary between someone wanting a product or
service and potential providers.

8.2 e-Governance Applications

E-governance is the use of a range of modern Information and Communication Technologies
(ICT) such as Internet, Local Area Networks, mobiles, etc. by Government to improve the
effectiveness, efficiency, service delivery and to promote democracy.

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