Page 153 - DCAP306_DCAP511_E-COMMERCE_AND_E-BUSINESS

E-Commerce and E-Business

4. Planning, Developing, Testing, and Implementing: Once the change is approved, scheduled, and
documented, the RFC goes to the change owner, who is accountable for implementing the
requested change. As a part of configuration management, all data regarding planning,
developing, testing, and implementing the change is entered into the log.

The change owner is the person who plans and implements the change. The
change owner tests whether the implemented change actually works and satisfies
the change request.

5. Change Verification and Process Review: The change requester and change manager authenticate
whether the change owner has effectively implemented the changes. The success or failure and the
efficiency of the change process are documented, so that counteractive actions can be taken to pick
up future changes.

12.1.4 Change Management in Public Administration
Governments always face a growing complexity and need more specialized staff to manage and solve
new problems. Traditional administration, governed by a set of specific legislation is not sufficient for
this purpose. Each organization has a specific culture depending on which, certain changes are made.
Restructuring and reengineering of the government has become a necessity to alter its image and make
it friendlier to the people. Its performance and presentation has to be enhanced through innovative and
cost effective processes based on IT, EDI or e-commerce in particular.

Changes in legislation, social or political climate change, competition, economy,
and so on.
Change management refers to the adoption and implementation of change in a planned, structured, and
organized way. The government is responsible for the change management in public administration.
They follow a structured and organized process that helps in the transition from one stage to another.
The aim is to implement more effective methods and systems in an organization that can function
efficiently. However, few changes are found to be managed within the organization and are controlled
by it.
In many cases, the process of change is treated independently from the characteristics of a situation. It is
extensively recognized that these processes of change management must be performed by agents of
change.
12.2 E-Commerce in India

E-Commerce covers all business conducted with the help of computer networks. Developments in
telecommunications and computer technologies in recent years have made computer networks a vital
part of the economic infrastructure. More and more companies are promoting transactions over the
Web. There has been an incredible competition to target each and every computer owner who is
connected to the Web.
Even though B2B transactions play a significant part in e-commerce market, a share of e-commerce
revenues in developed countries is generated from B2C transactions. E-Commerce provides numerous
benefits to the consumers starting from availability of goods at lower cost to a wider choice of goods
and this saves time. Customers can buy goods with a click of mouse button sitting in their house or
office.

Online services such as banking, buying tickets of airlines, bus and railways, bill
payments, hotel bookings, and so on.

The majority of experts believe that overall e-commerce will enhance exponentially in the coming years.
Statisticians say that India will have more than 14 crore Internet users by 2013.

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