Page 159 - DCAP306_DCAP511_E-COMMERCE_AND_E-BUSINESS

E-Commerce and E-Business

12.5 Keywords

Agonizingly: It is doing a task in a very excruciating manner.
In-house Experts: It is the experts within an organization.
NASSCOM: It is the global trade body that facilitates business and trade in software and services and to
encourage advancement of research in software technology.

Pilot Group: It is a group associated with an activity planned as a test or trial.
12.6 Self Assessment
1. State whether the following statements are true or false:
(a) Globalization has amplified the markets and opportunities for extra growth and revenue.
(b) Managing and coordinating change realization is not a part of change management program.

(c) Each organization develops its own nature and model of change management.
(d) Negotiating approach takes into account the change management as a problem solving
process.
(e) Negotiating strategies recognize that those affected by change have the right to say about the
implemented change.
(f) There is always a dispute between the pilot group members and their colleagues and peers.
2. Select a suitable choice for every question:
(a) Which of the following is a challenge of initiating change management in an organization?
(i) Lack of help
(ii) Fear and anxiety

(iii) Governance
(iv) Assessment
(b) Which of the following strategies implement activities like, education, training, and
selection?
(i) Negotiating strategy
(ii) Directive strategy

(iii) Educative strategy
(iv) Participative strategy
(c) Which element of the change management process is taken care by Change Advisory Board?
(i) Review
(ii) Initiation

(iii) Testing
(iv) Approval and scheduling
(d) Which among the following has CONCOR as its community partner?
(i) Railways
(ii) Port Authorities
(iii) Banks
(iv) DGFT

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