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Communication Skills-II




                    notes              End with the expectation of high standard of good/services.

                                       ™    We hope to find your goods and services of high standard, to justify our placing this
                                            large order with you.
                                   3.   If you decide to try an offered substitute, you may order a small lot.
                                       ™    We are willing to try the Super Disinfectant Cleaning Fluid which you have offered
                                            instead of Yellow Brand Phenyl we had asked for.
                                       End by suggesting that more will be ordered only if the trial order proves satisfactory.

                                       ™    We shall ask for further supplies, only if we find it suitable for our requirements.
                                   4.   A buyer may place on an order, on his own initiative, on seeing an advertisement, if he
                                       feels that a certain product has potential demand. The opening sentence refers to this.
                                       ™    There is a reasonably good demand for pure cotton shirts in this town and we would
                                            like to have a trial consignment according to the following details.
                                       ™    We  have  received  several  inquiries  from  local  customers  about  your  Vacuum
                                            Cleaners. As there is a no supplier of your products in this area we would like to try
                                            the market. Please send us a trial consignment according to details given below:
                                       End with the hope that a regular demand will be established.
                                       ™    We hope to establish a sustained demand and expect to place frequent orders with
                                            you.
                                   5.   An order placed by telephone or telegram is confirmed further by a letter because a signed
                                       and written document is necessary for the formalization of a contract. Open the letter with
                                       a reference to the already placed letter and its confirmation, for example:

                                       ™    We confirm our order for… placed by telephone this morning.
                                   The new IT bill has provisions for certification of digital signature in an e-mail order in e-commerce
                                   in which case it will not be necessary to confirm orders placed by e-mail.

                                          Example:                  order letters
                                   1.
                                     Dear Sir,

                                     We have tested your sample of adhesive paste and found that sample No. 27 is suitable for
                                     our requirements.
                                     We are glad to place an order for 500 large tins of this paste. Please deliver the tins at our
                                     factory address given below. Our cheque of Rs.5000/- as advance payment, and our Sales
                                     Tax declaration form are enclosed.
                                     The material supplied should be of the same quality as the sample and we reserve the right
                                     to reject material of any other quality.
                                                                                               Yours Faithfully,
                                                                                                         ABC
                                   2.
                                     Dear Sir,
                                     We are willing to try the range of Super Disinfectant Cleaning Fluids which you have
                                     suggested instead of the Yellow Brand Phenyl we had asked for.

                                     Please  send  a  trial  lot  of  all  the  disinfectant  products,  suitable  for  hospital  use,  to  our
                                     address given above.




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