Page 150 - DMGT206_PRODUCTION_AND_OPERATIONS_MANAGEMENT

Unit 7: Efficiency and Effectiveness

Category 7: Business Results Notes

The Results Category provides a results focal point that encompasses your objective evaluation
and your customers’ evaluation of your organisation’s products and services, your on the whole
financial and market performance, your workforce results, your leadership system and social
responsibility results, and results of all key processes and process enhancement activities.
Through this focus, the Criteria’s purposes - superior value of offerings as viewed by your
customers and the marketplace; superior organisational performance as replicated in your
operational, workforce, legal, ethical, and financial indicators; and organisational and personal
learning - are maintained. Category 7 therefore provides “real-time” information (measures of
progress) for evaluation and enhancement of processes, products, and services, in alignment
with your overall organisational strategy.

Self Assessment

Fill in the blanks:
13. Tata Business Excellence Model is the foundation for conducting organisational assessments
and for giving ……………… to applicants.
14. Tata Business Excellence Model has ……………… categories.

15. Category ………………of Tata Business Excellence Model is the “brain centre” for the
coalition of your organisation’s operations with its strategic objectives.

7.5 Summary

 Strategic re-engineering focuses on designing the organization to create a dramatic
improvement in performance.
 BPR must be “owned” throughout the organization, not driven by a group of outside
consultants.
 Benchmarking is a continuous search for, and application of, significantly better practices
that lead to superior competitive performance.
 For tracking down fineness or excellence, organizations follow the techniques which are
Analyzing Cost time trade off and using project software.
 Organization has as its objective, optimizing a system where “Cost is a function of
performance, time, and scope”.

 Total project costs are constituted of direct costs, indirect costs, and penalty costs.
 For large projects, assistance of computer software is essential.

 The software creates a project schedule by superimposing project activities, with their
precedence relationships and estimated duration time, on a time line.
 The TBEM philosophy has been moulded to deliver a amalgamation of strategic direction
and concerted effort to maximise business performance.
 The Tata Business Excellency model spotlights on seven core aspects of operations:
leadership, strategic planning, customer and market focus, measurement, analysis and
knowledge management, human resource focus, process management and business results.

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