Page 151 - DMGT206_PRODUCTION_AND_OPERATIONS_MANAGEMENT

Production and Operations Management

Notes 7.6 Keywords

Benchmarking: A continuous search for, and application of, significantly better practices that
lead to superior competitive performance.

Leadership: It addresses how your senior leaders direct and sustain your organisation, setting
organisational vision, values, and performance expectations.
Process Benchmarking: Benchmarking that focuses on improving specific critical processes and
operations.
Process Management: It is the central point within the Criteria for your key work systems and
work processes.

Total Project Costs: Costs that constitute direct costs, indirect costs, and penalty costs.
7.7 Review Questions

1. What are the important factors that need to be considered in the re-engineering effort?
2. Strategic re-engineering focuses on designing the organization to create a dramatic
improvement in performance. Discuss.
3. Describe the correlation between core competencies and benchmarking.
4. Benchmarking is divided into several types on the basis of various aspects. What are those
different types?

5. To what extent ‘Analyzing Cost time trade off’ helps organization in achieving excellence
and effectiveness?
6. Time cost Trade-off procedures make use of some special terms. Explain those special
terms.
7. How using project software assist organizations in pursuit for excellence?
8. Tata Business Excellence Model (TBEM) is the foundation for conducting organisational
assessments. What are the additional significant roles of TBEM for strengthening
competitiveness?
9. What are seven core aspects of operations that TBEM model spotlights on?
10. TBEM focuses on excellence. What are the performance excellence goals based on TBEM?

Answers: Self Assessment

1. Strategic re-engineering 2. prioritized
3. feedback 4. competencies
5. Process 6. Internal
7. strategic 8. four

9. penalty 10. scope
11. time line 12. Microsoft Office Project Professional 2003
13. feedback 14. seven
15. 4

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