Page 147 - DMGT206_PRODUCTION_AND_OPERATIONS_MANAGEMENT

Production and Operations Management

Notes Self Assessment

Fill in the blanks:
9. Total project costs are constituted of direct costs, indirect costs, and ……………… costs.
10. Organization has as its objective, optimizing a system where Cost is a function of
performance, time, and ……………… .
11. The software creates a project schedule by superimposing project activities, with their
precedence relationships and estimated duration time, on a ……………… .

12. ……………… is a popular software used to plan projects.

7.4 TATA Business Excellency Model (TBEM)

TBEM is a ‘customised-to-Tata’ adaptation of the worldwide renowned Malcolm Baldrige model.
The TBEM philosophy has been moulded to deliver a amalgamation of strategic direction and
concerted effort to maximise business performance. The model spotlights on seven core aspects
of operations: leadership, strategic planning, customer and market focus, measurement, analysis
and knowledge management, human resource focus, process management and business results.
Performance is calculated in absolute points; companies have to achieve a minimum of 500
points (out of 1,000) within four years of signing the BEBP agreement. Successes are awarded by
recognition across the Group.

Notes TQMS helps Tata companies use the model to get insights on their business strengths
and opportunities for improvement. This is managed through an annual process of
assessment and assurance. The model, all the way through its regular and calibrated
updates, is used by Tata companies to keep on in step with the ever-changing business
environment.

Figure 7.1: Performance Excellence Framework

Source: http://www.tataquality.com/ui/APage.aspx?SectionId=030509113939212431

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