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Customer Relationship Management
Notes Delivery Instructions
Figure 14.6: Delivery Instructions
Source: http://www.salesboom.com/products/web-based_sales_quote_management_software.html
The Sales Representative can enter a Delivery Instruction if required and save the order. If they
choose to Synchronise the order, then it is saved and synchronized with the server, provided
GPRS connectivity is available. There is also an option to clear and exit from the order entry
screen.
Synchronization
This module facilitates in synchronising data on the device with the server using cradle or
wireless synchronisation. Synchronisation has XML components on the server and client side as
well.
Self Assessment
Fill in the blanks:
9. The sales representative can enter a …………………… if required and save the order.
10. …………………… manages the sales representatives PDA and the requests from the PDA
11. Sales force automation can help you to control your entire …………………… .
12. Sales force automation is an …………………… software channel.
13. Sales force automation systems can also create competitive …………………… for your
business.
14. SFA application gives businesses HELP with their sales …………………… .
15. Data Quality Management is a …………………… of SFA.
Task Discuss the importance of SFA for a BPO.
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