Page 364 - DMGT308_CUSTOMER_RELATIONSHIP_MANAGEMENT
P. 364
Unit 14: Sales Force Automation
Customer Management Notes
Figure 14.4: Customer Management
Source: http://www.salesboom.com/products/web-based_sales_quote_management_software.html
!
Caution This only facilitates creation and viewing of customer information like contact
information or customer history.
Product Viewing
Figure 14.5: Product Viewing
Source: http://www.salesboom.com/products/web-based_sales_quote_management_software.html
Real time information can be viewed on the handheld device. The information on products can
be viewed categorically or by alphabetical order. Information on product prices, availability,
description and other specifications can be obtained.
LOVELY PROFESSIONAL UNIVERSITY 359
