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Customer Relationship Management
Notes
Online links http://barnraisersllc.com/tag/social-crm/
http://www.contactyourclient.com/index.php?
http://www.crmgroup.be/
http://www.destinationcrm.com/Articles/Columns-Departments/Reality-
Check/Demystifying-CRM-Adoption-Rates-42496.aspx
http://www.webopedia.com/TERM/C/CRM.html
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