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Unit 2: Customer Value




                                                                                                Notes

          Online links   http://scn.sap.com/docs/DOC-5036
                         http://www.destinationcrm.com/Articles/Columns-Departments/Reality-
                         Check/Demystifying-CRM-Adoption-Rates-42496.aspx
                         http://blog.tmcnet.com/telecom-crm/2007/11/30/crm-adoption-biggest-
                         problem-in-83-percent-of-cases-wigan-gets-crm-tre.asp

                         http://www.destinationcrm.com/Articles/CRM-News/Daily-News/CRM-
                         Market-Grows-for-Fifth-Straight-Year-55275.aspx
                         http://www.gartner.com/newsroom/id/715308

                         http://www.gartner.com/newsroom/id/1074615





























































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