Page 275 - DMGT402_MANAGEMENT_PRACTICES_AND_ORGANIZATIONAL_BEHAVIOUR

Management Practices and Organisational Behaviour

Notes 3. Co-ordination between superior and subordinates: In case the superior thinks at a level,
which is different from that of the subordinate and vice versa, it will affect the effectiveness
of communication. Therefore, there should be good and proper co-ordination and co-
operation between the superior and subordinate for effective communication.
4. Avoid technical language: The specialized language should be avoided. Efforts should be
made to use the language commonly understood by the receiver and sender of the message.
There should be least use of technical jargon in the communication process.

5. Feedback: The selective perception of receiver should be minimized through proper
feedback. The drawback of the selective perception should be explained to minimize the
barriers.
6. Accuracy: There should be accuracy in the message to be transmitted between both parties
for the communication to improve its effectiveness.

7. Clarity in message: The message to be transferred should be clear, practical accurate and
without any ambiguity.
8. Communication of organisational philosophy: Efforts have to be made in a planned way
to sensitize people with the organisational philosophy. It should be properly communicated
to its employees so that accord proper attention to their day-to-day communication.

9. Flat organisational structure: The organisation should have clear cut and simple
organisational structure. Tall hierarchical structures should be removed, and changed to
flat structures to avoid excessive control of information. Wrong information to be
transferred to any one in the organisation can prove detrimental. Proper redesign of
organisational structure will reduce the status gap.
10. Division of labour: There should be proper division of labour between people in order to
reduce information overload and prevent delay in information transfer.

11. Organisation policies: The organisation should formulate its policies in such a way that it
will give full advantage to all members of the organisation. It should be flexible and easy
to implement. While the organisation’s goal must be clear, everyone must know about his
position, in the organisational communication process. The network has to be fully
developed so that no such type of barriers exists. Moreover, there should be consistency
when messages are passed from a sender to a receiver. One should not introduce a personal
view in the message. It must be clear and understood by everyone easily. Timeline in the
message should be mentioned for if it is not passed in time, it will be of no use.
12. Minimize semantic problem: People use either the same word in different ways or different
words in the same way. One will be surprised to know that there are 15 different meanings
of the word ‘charge’ in the English language. They also occur when people use jargon or
professional shorthand which they expect others to understand, or use language which is
outside the other’s vocabulary.

13. Proper communication channels: If one wants immediate action from the receiver, there is
no need to send a lengthy discussion report. One can pick up the telephone or go to his
office to tell him what to do. Remember, also that one picture is worth a thousand words,
and in this age of computer graphics, information can be produced more quickly in this
way too.
14. Right feedback: Although one–way communication is quicker, two–way communication
is more accurate. In complex situations, it helps both sender and receiver to measure their
understanding and improves their joint commitment towards the task. It enables both
parties to identify and clear misunderstandings leading to a higher quality of reception
and acceptance.

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