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Unit 14: Conflict Management
Notes
Table 14.3: Coping Tactics for Dealing with Difficult People
Source: Robert M Bramson "Coping with difficult people", Dell Publishing Inc. (1989).
(a) Hostile-aggressive: Bully other people by bombarding them with cutting remarks, or
throwing a tantrum when things do not go their way.
(b) Complainers: Gripe constantly but never take action about what they complain about,
usually because they feel powerless or they do not want to take responsibility.
(c) Clams: Are silent and unresponsive when asked for opinions. They react to conflict
by closing up and refusing to discuss problems.
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