Page 146 - DMGT517_PERFORMANCE_MANAGEMENT_SYSTEM

Unit 12: Performance Management Linked Reward System

(g) Is able to modify and use learned concepts or methods appropriately. Notes

(h) Makes a different, original use of the existing information.
(i) Uses intuitive approach to develop new systems and procedures to increase effi ciency;
Stimulates creative ideas in others.
(j) Anticipates and prepares for problems that are not obvious to others.

(k) Does not stop at the fi rs solution.
(l) Thinks positively even when faced with obstacles.
(m) Encourages innovation around him/her.
(n) Uses tools like brainstorming to stimulate creativity around him/her.
8. Upholding values: Hughes Software gives formal award for adherence to company values.
Ambassador award is given for values and Business Excellence. The award is given to
promote: Human and business competencies which are mandatory for Ericsson employees,
viz. Ericsson knowledge, customer orientation, communication, teamwork, negotiation,
cultural awareness and approach to change; Ericsson values: professionalism, respect and
perseverance; Ericsson wanted behaviors passion to win, dedication to customer success;
fast, urgent, creativity, value adding teamwork. For the award Ericsson values and
behaviors should be demonstrated in the following areas: Visible market or product beak-
in; Achieving strategic contract; Successful customer partnership; Great enhancements in
customer satisfaction. Demonstrated behaviors are:
(a) Puts forth views influentially because of the deep insight in the matters.

(b) Handles all customer situations with confi dence
(c) Shares knowledge, skills and experience in a clear, concise and open manner

(d) Leads teams through difficulties by soliciting ideas and eliciting their co-operation.
(e) Adapts to new challenges and is able to identify, accept and introduce changes in
order to meet the future customer and market requirements.
(f) Persists in face of diffi culties.
(g) Understands business situation and decision making process in client organization,
by establishing contacts with key persons and reading the organization.
(h) Exerts to get ahead, is enterprising and gets the job done.
(i) Delivers promises with speed and a sense of urgency.

(j) Understands on a strategic level, the relationship between fi nance/technology/
business areas of the company and uses it effectively in negotiating business deals.
(k) Understands business situation and decision making process within customers’
organization, by establishing contacts with key persons and building relationships.
(l) Is able to take a decision even under high stress when the risks cannot be planned.

(m) Understands how the customer gains profit from doing business with Ericsson.
(n) Has knowledge of Ericsson’s main competitors and their competitive strategies.

9. Technical Solution: Hughes Software holds employee poll for rewarding the “person with
best technical solution”.
10. Learning: Infozech Software rewards the personal achievement of the employees. For
example employees who have cleared examination like; MCSD, MCSE, MCIP, MCDBA,

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