Page 147 - DMGT517_PERFORMANCE_MANAGEMENT_SYSTEM

Performance Management System

Notes CISCO certification, Sun certification, they are given a cash reward in the monthly
meeting.
11. Good behaviour: Hughes Software holds employee poll to reward “the most warm and
friendly person”.

12. Sense of humor: Hughes Software also gives reward for the best sense of humour.
13. Teaching: In Hughes Software employee poll is also held for rewarding “the best
teacher”.
14. Publications: Gujarat Gas gives “the triumph” reward to an individual employee or the
team who have come out with an in-house publication.
15. Event Management: Gujarat Gas also gives reward to persons involved in an event
management without help of external agency.
16. Social Concern: RPG gives awards to people who have done something on social issues
like riot relief or flood relief. RPG gives awards to people who have done something on

social issues like riots relief or fl ood relief.

12.4.3 How should Assessment be Done?

A tricky question is how to decide who should be rewarded. In some cases the criteria may be
quite objective (e.g. production, selling etc.). However, in most cases some judgment is required.
Different ways are used to reduce subjectivity in decision making. One way is to have a team
decision rather than individual choices. Various methods have been used as illustrated below.
Discrimination of the head of unit/department should also be given importance in rewarding
employees.
For Unit/Department level rewards, survey, instruments may be prepared for assessing
achievement in the selected area. Other alternative arrangements may be to have Audit Teams for
each aspect, whose recommendations may be sent to the apex team for finalization of rewards.

If audit is to be used for Business/Corporate function rewards, the top management may
constitute two Audit Teams. One Audit Team may cover internal customer satisfaction, strategic
initiatives, and the other Audit Team may cover culture/climate, team work, and subordinate
development. The Audit Teams can utilize survey data, in addition to their on-the-spot visits.
Audit Teams may develop their own guidelines. The teams may core the Units/ Depts. in A, B, C
categories. The top management may nominate one of the six members as Chairman of the joint

teams to finalise their recommendations.
For rewarding individuals some devices have been used to make it more objective. In Hughes
Software employee polls are used to pick up individuals for rewards. When the management
makes decisions in rewarding employees, people may doubt that management would pick up
their favourites. Employee polling is free from this kind of bias. In NIIT the HR department
organizes a poll for choosing best employee. Thirty names are chosen from the poll results and
these employees become members of Presidents Forum. At Net Across one has to be nominated
for the best employee by one of the department members. The information about the nominee,
the criteria on the basis of which the person has been nominated, the projects he has undertaken
and his accomplishments, competency etc. are displayed on intranet. And the best employee is
selected after the polling. No cash rewards are connected with this.

Balance between Objectivity vs Subjectivity Performance Evaluation

Many workplaces use evaluations to decide which employees should advance. Many companies
do quarterly or annual evaluations. Evaluations also help employees improve their performances

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