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Unit 2: Performance Management System

At PepsiCo, employees unload their performance targets on MDN, a global portal which Notes
is available to PepsiCo employees across the world. Mid-term review and fi nal appraisals
facilities by MDN, also guides employees in tracking their career plans by preparing Career
Development Action Plan. The data is subsequently used by HR.
At TCS, managers use an online system for carrying out performance management system,
merit pay, and succession planning activities with ease.
1. Progress of goal/KPI setting and appraisal is monitored and managed
2. Monitor appraisal bias within the organization
3. Paper-based forms are eliminated, making process management more effi cient and
secure
4. Managers are more likely to conduct effective goal/KPI setting and appraisal, given
ease of use
5. Performance management more likely to become entrenched in the organization.
We conclude in the words of Agha Husan Abedi:
“The conventional definition of management is getting work done through people, but real

management is developing people through work.”

Performance Management System (PMS) at
Bharti Telecom

Introduction
Established in 1985, Bharti Enterprises has been a pioneering force in the telecom sector with

many firsts and innovation to its credit: it was the first mobile service in Delhi, fi rst private

basic telephone service provider in India, first Indian company to provide comprehensive

telecom service outside India (in Seychelles) and the first private sector service provider
to launch National Long Distance (NLD) service in India. As on 31st July, 2002, Bharti
had approximately 2,112,000 customers—nearly 1,772,000 mobile, 221,000 fi xed lines and
119,000 internet customers.
Its service sectors businesses include mobile operations in circles of Andhra Pradesh,
Chennai, Delhi, Gujarat, Haryana, Himachal Pradesh, Karnataka, Kerala, Kolkata,
Madhya Pradesh, Maharashtra, Mumbai, Punjab, Tamil Nadu and Uttar Pradesh (West).

In addition, it also has fixed line operations in the states of Madhya Pradesh, Chhattisgarh,
Haryana, Delhi, Karnataka and Tamil Nadu, and nationwide broadband and long distance
networks.

Bharti has recently launched NLD services, offering data transmission services for calls
originating and terminating on most of India’s mobile networks. The company is currently
implementing a submarine cable project connecting Chennai and Singapore for providing
international bandwidth. Bharti also manufactures and exports telephone terminals and
cordless phones. Apart from being the largest manufacturer of telephone instruments, it
is also the first telecom company to export its products to the US. Bharti provides telecom

software solutions to both domestic and overseas clients. The latest addition to Bharti’s
business portfolio is the contact venture. Today, Bharti is the largest private sector integrated
telecommunications services group in India in terms of numbers of customers.

Contd....

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