Page 51 - DMGT517_PERFORMANCE_MANAGEMENT_SYSTEM

Performance Management System

Notes The communication principle is to build awareness of PMS 2-0, to gain an understanding
of its functioning during implementation and through feedback from users and to allay the
misgivings of the system. The variables were fi ve-fold:

1. Events: When are the key events taking place in the change process? And what are the
key phases in these events?
2. Audiences: Who are the key audiences for this change? And how is this change going
to affect them?
3. Message: What are the key messages that are required to be communicated to the
audience? And what are the other appropriate messages for communication?
4. Media: How are the message going to be communicated? What are the key delivery
vehicles? What is available? What is to be developed?
5. Messenger: Who are the key messengers? And what are the groups or users they are
covering?
It was decided to discuss the PMS at different levels/cross-sections/units/business groups.
We had the following agenda in view:
1. The PMS feedback last year;
2. Expectation from system;
3. Culture and mindset; and
4. Key concerns.
BHEL has been continuously improving upon the process/approaches for managing
performance. The Performance Management System (PMS) was developed through in-
house efforts, taking inputs from all concerned groups. However, in order to address
certain issues, which mainly related to:
1. Alignment;
2. Consistency;
3. Transparency; and
4. Ownership;
A workshop held, with 150 participating executives across levels/functions/locations
units/business sectors.
The following inputs were collated:
1. “I was able to objectively discuss my performance with my boss.”
2. “The process made us thinking about our role and contribution.”
3. “We are not clear about how goals are to be set.”
4. “Inadequate understanding of competencies”
5. “The process was completed only because it had to be done”.
6. “We do not know what our final scores are”

7. “The system is not transparent”
8. “It is very difficult to set goals for service areas”

9. “Our superiors accumulate our targets as their targets”
10. “People have set objectives which they have already achieved or which are routine
activities”.
Contd....

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