Page 80 - DMGT517_PERFORMANCE_MANAGEMENT_SYSTEM

Amit Kumar Sharma, Lovely Professional University Unit 7: Performance Monitoring

Unit 7: Performance Monitoring Notes

CONTENTS

Objectives
Introduction
7.1 Performance Monitoring: Concept and Characteristics
7.2 Objectives of Performance Monitoring
7.3 Importance of Performance Monitoring

7.4 Process of Performance Monitoring
7.5 Summary
7.6 Keywords
7.7 Self Assessment

7.8 Review Questions
7.9 Further Readings

Objectives

After studying this unit, you will be able to:
Explain the characteristics and objectives of performance monitoring
State the importance and process of performance monitoring

Introduction

Perhaps one of the most important concepts of performance management, and it bears frequent
repetition, is that it is a continuous process of managing and developing performance standards

which reflects normal good practices of direction setting, monitoring and measuring performance,
providing feedback and taking action accordingly. Performance management should not be
imposed on managers as something ‘special’ that they have to do. Neither should it be imposed on
individuals and teams as something ‘special ‘that that is done to them. Performance management
does no more than provide a framework within which managers, individuals and teams work
together to gain a better understanding of what is to be done, how it is to be done, what has been
achieved, and what has to be done to do even better in the future.

!

Caution Monitoring managee performance is an essential part of supervisory leadership,
and naturally follows planning managee performance. This is a phase in which the cycle of
PfM: Planning → Monitoring → Stocking occurs several times.

7.1 Performance Monitoring: Concept and Characteristics

Performance monitoring may be defined as the process of appraising an environment of

continuous learning and development, maintaining the employee’s performance, enhancing
individual competencies to make them more productive for the organisation. Successful business
management requires the ongoing monitoring of performance in order to generate data by which

LOVELY PROFESSIONAL UNIVERSITY 75