Page 96 - DMGT517_PERFORMANCE_MANAGEMENT_SYSTEM

Unit 8: Mentoring and Coaching

Unique Initiatives for Institutionalization Notes
To hone and harness the right and positive outlook in the mentors for actualizing the
initiative, organizational workshops are conducted with the help of expert facilitators. This
also generates interest and enthusiasm in the system. In the initial years, this was done every
year in all locations to bring about involvement, appreciation of the initiative’s purpose
and clarification of the concept and its value. Refresher courses are held from time to time

to renew and revisit the concept and its implementation. For creating exclusive identifying
and to generating good feeling, Mentors Badges are provided. Besides recognizing the
service of mentors by felicitating them through “Mentor’s Samman (honour):, a lot of other
rewards and recognitions such as appreciation letters, token gifts, dinner with HODs,
informal get-togethers, etc. are presented and organized to encourage and sustain the
initiative.

A Reality Check
With a very focused approach, NTPC succeeded in creating and developing a pool of over
305 mentors in the organization for driving the change initiative. It was further observed
that the system greatly helps the socialization process, assimilating trainees easily into the
NTPC culture and systems. It has also helped in tackling work-related stress and given a
lot of personal benefits to the mentors, besides providing opportunities to the mentors to

get fresh and creative ideas and perspective on technical and other issues which the young
trainees pass on to them in the course of their interaction.
A perception survey amongst the mentors and the mentees, conducted through structured
questionnaires, brought out the results given above. Besides getting good feedback on the
effectiveness of the system and the implementation status, a few action areas have also
emerged from the survey, which were incorporated for improving the system.
Conclusion

NTPC’s commitment for building talent through a multi-pronged strategy is paying
rich dividends. Mentoring—one of the initiatives launched for guiding, directing and
counselling the young recruits—has contributed in enhancing their commitment level and
in this process achieved its intended purpose. Overall, this HR initiative has been successful
in integrating and assimilating the new executives in the culture and value system of the
organization. It has also provided the new entrant a friend, philosopher and guide to share
his pains and pleasures and show him the right way in professional as well as personal
life.
Question
Make an analysis on mentoring system used by NTPC.

Give some practical examples to describe the importance of mentoring and
coaching.

8.6 Summary

Several key features of coaching and mentoring, for individuals and organizations, make
them attractive.

Coaching and mentoring frequently run alongside, or are an intrinsic part of, a self-
development process set in place by the organization.

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