Page 99 - DMGT517_PERFORMANCE_MANAGEMENT_SYSTEM

Performance Management System Amit Kumar Sharma, Lovely Professional University

Notes Unit 9: Performance Counselling

CONTENTS

Objectives
Introduction
9.1 Concept of Performance Counselling
9.2 Principles of Performance Counselling
9.3 Performance Counselling Skills
9.4 Performance Counselling for Higher Job Performance
9.5 Summary
9.6 Keywords
9.7 Self Assessment
9.8 Review Questions
9.9 Further Readings

Objectives

After studying this unit, you will be able to:
Describe the concept of performance counselling
State the principles of performance counselling
Explain performance counselling skills and performance counselling for higher job
performance

Introduction

Performance Counselling is quite often misunderstood. It is wrongly interpreted as a process
of correcting or controlling the employee behaviour by giving him negative feedback in an
assertive manner by his boss. When employees make mistakes or become unmanageable or
non-cooperative, executives often state that they need counselling. Some managers also are
known to make statements like “I called him for counselling and gave him a bit of my mind” or
“I called him for counselling and told him clearly that I am not going to tolerate his behaviour
any more” or “I called him for counselling and finished him off”, etc. Unfortunately, due to such

misuse of the term “counselling” it has acquired some negative connotations in the minds of some
managers. They confuse “verbal threats”, “criticism” and “negative feedback” to be counselling.
Actually such behaviours prevent counselling.
?

Did u know? What is negative feedback?
Negative feedback includes information that performance has fallen short of accepted
standards the goal of providing negative feedback is to help employees improve their
performance in the future; it is not to punish, embarrass, or chastise them.
A second reason why counselling has acquired a negative image in the minds of some executives
is because of equating it with clinical counselling and psychotherapy which are more often
associated with problem cases. In fact, a major difference between clinical counselling and
performance counselling is precisely this.

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