Page 271 - DMGT551_RETAIL_BUSINESS_ENVIRONMENT

Retail Business Environment

Notes A workstation that allows for alternating between sitting and standing is important, as is room
to move about without awkward motions and decent lighting.

Repetitive Motion Illnesses

In many areas of a retail store there are workers performing jobs that require repetitive bending
and twisting of the hands, wrists and upper body. These tasks often place excessive stress on
muscles, tendons, blood vessels and nerves. These repetitive motions frequently result in
conditions such as carpal tunnel syndrome, tendinitis, ganglion cysts and tenosynovitis. These
conditions are serious, causing pain, loss of use of the hands and wrists and permanent damage.
Correct ergonomic design is one of the most important ways to avoid these kind of illnesses.
Eliminate the twisting and bending caused by poorly designed tools and workstations is the
only way to reduce the risk.

Lifting, Carrying and Standing

Lifting is an important part of all retail store work. Cashiers lift groceries during the whole
work shift, stock clerks put products on shelves throughout the day, and department store staff
stock and retrieve products from stockroom shelves frequently. These tasks contribute directly
to the high rates of back injuries, lower back pain, hernias, heart and circulatory problems
among retail store workers.

There are several important guidelines to follow when performing these tasks. Loads that seem
too heavy for you to lift should be broken down into smaller units so that they are manageable.
Mechanical lifting devices should be used to lift loads that are too heavy. If no mechanical device
is available, have a co-worker help.
Heavy loads should not be lifted directly from the floor. Products should be stored at least 18
inches above the floor and not above shoulder height. A ladder may be necessary to be able to
reach high items. A table may be necessary to bring products up to comfortable heights.

Lift slowly and evenly. There is no evidence that back belts prevent back injury.
When performing carrying tasks, it is important to bring the load close to your body. Use
handles or cut handles on cartons.

Avoid awkward postures such as twisting and turning while carrying a load. Wear comfortable
clothing and shoes. Rest and stretch muscles as frequently as possible. Take breaks, when possible.
Standing can cause varicose veins and back fatigue, aching feet and muscle strain, among other
ailments. Anti-fatigue mats made of a soft material, foot rests, stools and chairs can help relieve
the constant pressure of standing for long periods of time.

Computer Operators and Data Processors

The key to a safe computer workstation is ensuring that it fits the user, is adjustable and
comfortable.
The monitor should be placed 18-30 inches from the user and the top of the monitor should be
level with the user’s eyes. The keyboard should be detached from the monitor screen. It should
be flat or slightly angled. Both should be easily adjustable.
The seat height and armrests should be adjustable and the width should be a minimum of 18
inches. The seat pan should be contoured and cushioned. The backrest should support the lumbar
region. Foot rests should be provided.

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