Page 197 - DMGT505_MANAGEMENT_INFORMATION_SYSTEM

Management Information Systems

Notes 9.9 Keywords

Contract Management Software: Contract Management Software enables an enterprise to create,
track and manage partnerships, contracts, agreements.

Customer Relationship Management: CRM is the philosophy, policy and coordinating strategy
connecting different players within an organization so as to coordinate their efforts in creating
an overall valuable series of experiences, products and services for the customer.
Healthcare: Healthcare is the largest service industry in the world and none of us throughout the
course of our life can avoid some interaction with this industry.
Inventory Management: Quantity and location of inventory including raw materials, work-in-
process and finished goods.

M-Commerce: M-commerce (mobile commerce) is the buying and selling of goods and services
through wireless handheld devices such as cellular telephone and personal digital assistants
(PDAs).

SCM: Supply Chain Management is the process of planning, implementing and controlling the
operations of the supply chain as efficiently as possible.
Survey Management Software: Survey Management Software automates an enterprise's Electronic
Surveys, Polls, Questionnaires and enables understand customer preferences.
Wi-Max: WiMAX is a wireless digital communications system also known as IEEE 802.16, that is
intended for wireless "metropolitan area networks".

9.10 Review Questions

1. Discuss various advantages of wireless network over traditional network in detail.
2. What is the technology behind WI-MAX success?
3. Illustrate the various wireless network technologies in detail.

4. Describe the various features of EVDO in details.
5. What do you mean by M-Commerce? Also explain the features of M-Commerce.
6. Describe the various application of M-Commerce with the help of suitable example.

7. What you think technology used in CRM is good for organization? Give suggestion.
8. How we build mobile customer relationship management?
9. How we use technology in supply chain management?
10. Describe the various challenges of supply chain management in detail.

Answers: Self Assessment

1. access 2. hub

3. financial 4. Wireless
5. WiMAX 6. broadband access
7. EVDO 8. CDMA (Code Division Multiple Access)
9. M-commerce 10. digital

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