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Management Information Systems

Notes The CSF approach relies on interviews with key managers to identify their CSFs. Individual
CSFs are aggregated to develop CSFs for the entire firm. Systems can then be built to deliver
information on these CSFs.

Figure 13.2: Using CSFs to Develop System
Manager A Manager B Manager C Manager D
CSFs CSFs CSFs CSFs

Aggregate + analyze Aggregate + analyze
individual CSFs individual CSFs

Develop agreement
on company CSFs

Define company
CSFs

Use CSFs
Define DSS to develop
and information
systems
databases
priorities
The method’s primary weakness is that the aggregation process and the analysis of the data are
art forms. There is no particularly rigorous way in which individual CSFs can be aggregated
into a clear company pattern. Second, there is often confusion among interviewees (and
interviewer) between individual and organizational CSFs.

!
Caution Before the use of any technology you should know the good and bad effect of that
technology in your business or organization.
13.1.3 System Development and Organizational Change

New information systems can be powerful instrument of organizational change, enabling
organizational change, enabling organizations to redesign their structure, scope, power
relationship, workflows, products, and service.

The Spectrum of Organization Change

Information technology can promote various degrees of organizational change, ranging from
incremental to far-reaching form illustration show four kinds structural organization change
that are enabled by information technology:
 Automation
 Rationalization

 Reengineering
 Paradigm shifts.

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