Page 206 - DMGT514_MANAGEMENT_CONTROL_SYSTEMS

Unit 10: Interactive Control

10.1 Interactive Control System Notes

Organisation should add Interactive Control System to manage the network between people,
teams, customers and suppliers.

Notes In managing the interaction between players in the network, one should identify
gaps to be improved (e.g. customer preferences, innovation, etc).
Furthermore, the company is advised to influence direction of interaction and learning among
teams/persons and across firms.

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Caution Organisation is advised to perform a Social Network Analysis and make them
interactive.
In the network below, groups of four or five interact among themselves and between team
leaders within the company. The customer-lines allow coordinating teams to interact with
customers and suppliers continuously. The interaction is the two way process where information
is shared between the participating members in the network where learning is achieved. In the
value chain, from customer call-ins to manufacturing processes to the end of product, these
players continuously interact and hence SNA (Social Network Analysis) and interactive control
systems are necessary.

10.1.1 Conditions

 Training/Leadership Skills: In this kind of network, training is required to increase
leadership skills. Leaders and all the employees who assume 8 leadership roles will
empathies, collaborate, motivate, communicate and influence one another for effectiveness
and efficiency. Furthermore, the rotation of leaders within the team enables all the
respective employees to understand what is required from a team leader and respect the
leader decisions.
 Communication and Information Channels: This network analysis requires clear
communication and information channels in identifying core informal roles in the
organisation (i.e. personnel that informally possesses a unique and core network essential
for the organisation to function).

Self Assessment

Fill in the blanks:
1. In………………… kind of network, training is required to increase leadership skills.
2. Organisation should add ………………… to manage the network between people, teams,
customers and suppliers.

10.2 The Cybernetic Paradigm and the Control Process

This is also referred to as micro control framework, since it helps us to establish controls or
performance measures for a particular problem area in a specific situation.

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