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Management Control Systems Sukhpreet Kaur, Lovely Professional University

Notes Unit 13: Management Control of Service Organisation

CONTENTS
Objectives

Introduction
13.1 Service Organisations in General

13.2 Professional Service Organizations
13.2.1 Special Characteristics
13.2.2 Management Control Systems

13.3 Financial Service Organizations
13.3.1 General Observations
13.3.2 Special Characteristics

13.4 Healthcare Organizations
13.4.1 Special Characteristics
13.4.2 Management Control Process

13.5 Problems in Creating and Controlling Intra-company Investment Centres such as
Branches of a Bank

13.5.1 General Characteristics
13.5.2 Management Control Implications

13.6 Non-profit Organizations
13.6.1 Management Control Systems in Non-profit Organizations
13.6.2 Special Characteristics

13.6.3 Management Control Systems
13.7 Summary
13.8 Keywords

13.9 Review Questions
13.10 Further Readings

Objectives

After studying this unit, you will be able to:

 Discuss the service organisations
 Explain the professional service organisations
 Describe the financial Service organisation

 Identify the healthcare organisations

238 LOVELY PROFESSIONAL UNIVERSITY