Page 112 - DMGT519_Conflict Management and Negotiation Skills

Conflict Management and Negotiation Skills

Notes Scanzoni, J.H., Love and Negotiate: Creative Conflicts in Marriage. Waco, TX:
World Books.
Shapiro, D.L. & Bies, R.J. Threats, Bluffs and Disclaimers in Negotiation.
Organizational Behavior and Human Decision Process.
Shea. Creative Negotiating. Boston, MA: CBI Publishing co.
Successful Negotiation, Strategies & Tactics for Mutual Gain by SL RAO: Wheeler
Publishing.
The Language of Conflict and Resolution by Jones, T.S., Emotional
Communication in Conflict: Essence and impact.
The Mind & Heart of the Negotiator by Leigh L. Thompson: Pearsons.
The Negotiation Handbook by Patrick J. Cleary, Prentice Hall of India.
The Tao of Negotiation, by Edelman & Crain: Harper Business.

Online links www.theiia.org/.../conflict-management-and-negotiation-skills
https://wiki.umms.med.umich.edu/display/FAFD/Negotiation+Skills
www.asme.org/products/.../conflict-resolution-concepts-and-practic

www.calumcoburn.co.uk/qa/conflict-and-negotiation
www.creducation.org/cre/teachers/cre_practices.../negotiation_skills
www.en.wikipedia.org/wiki/Conflict_management
www.nego4biz.wordpress.com/.../chapter-1-introduction-to-negotiation

www.negotiationtraining.com.au/questions/conflict-and-negotiation
www.skillsportal.co.za/.../570-conflict-management-negotiation-skills

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