Page 158 - DMGT519_Conflict Management and Negotiation Skills

Conflict Management and Negotiation Skills Pretty Bhalla, Lovely Professional University

Notes Unit 8: Role of Attitude and Persuasion

CONTENTS
Objectives
Introduction

8.1 ABC Model of Attitude
8.1.1 How Attitudes are Formed
8.2 Job Satisfaction and Organizational Commitment

8.2.1 Source, Target, and Message
8.2.2 Instrumental and Terminal Values
8.2.3 Managing in Globalization
8.2.4 Ethical Behavior
8.3 What is Stress?

8.3.1 The Four Approaches to Stress
8.4 The Stress Response
8.5 Four Categories of Work Demands

8.6 Non-work Demands
8.7 Stress-strain Relationships
8.8 Consequences of Stress
8.9 Organizational Distress
8.10 Motivation

8.10.1 Expectancy Theory of Motivation
8.10.2 Theory Social Exchange and Equity
8.10.3 Meaning and Definition of Motivation

8.11 McClelland’s Need Theory
8.12 Herzberg’s Two-factor Theory
8.13 The Concept of Power
8.13.1 Symbols of Power
8.13.2 Power

8.13.3 Three Symbols of Power
8.13.4 Sharing Power: Empowerment
8.14 Political Behavior Leadership in Organizations

8.15 Principles of Persuasion
8.16 Third Party Intervention

Contd....

152 LOVELY PROFESSIONAL UNIVERSITY