Page 153 - DMGT519_Conflict Management and Negotiation Skills

Unit 7: Perception and Communication

Facial and Eye Behavior Notes

Facial and Eye Behavior is how we convey messages or feelings with our face and eyes. Many
times we convey our feelings or true intent through our facial expressions, giving others cues as
to what we are truly thinking or feeling. As humans, we tend to be much more observant and
aware of emotions conveyed through the face than by other means, such as leg movements and
arm movements (Frank and Ekman)

Paralanguage

Paralanguage are the variations that we put into our speech. For example, talking fast means we
are in a hurry, yelling that we are angry, and using interruptions or interjections such as “hey”
to convey that we want to say something.
How Accurately Do We Decode Non-verbal Cues?

Through study, general understandings of non-verbal cues were developed and interpreted
with a decent amount of accuracy. Understanding non-verbal cues can be useful and important
in an organization when trying to understand the full meaning of an interaction. Non-verbal
cues are only a portion of the message; one should consider every aspect of the interaction.

7.9 Positive, Healthy Communication

Communicating head-to-heart dialog and emotional competence is the way to achieve a positive
and healthy communication. When we communicate it is suggested that we try to be heartfelt it
shows well-being and a healthy way to express yourself. When not using this method one may
tend to isolate and be lonely. In the work environment working together is it important to use
positive and healthy communication because when speaking your ideas, feelings, and emotions
it displays positive behaviors. In addition, this open communication shows a base for trust and
truth. When honest it can bring out the best in the people when working together. When
working together talking through challenging issue, personal or professional. We will be able
to have a wider range of human relationships. “The need to communicate through his or her
various formal roles, the executive has a deeper interpersonal need for communication and
relationship that is seated at the limbic or emotional level of the brain. This deep interpersonal
communication is the target of our coaching model as it reaches beyond the superficial mask of
control, drive, and competition and develops within the executive awareness, understanding,
and management of the emotions that are fundamental to his or her being” (Quick and Macik-
Fray). Finally, in positive and healthy communication is a display that you are ethical and have
integrity.

Communication through New Technologies

Written Communication

In written communication, we use letters outside the organization and inside the organization.
We use memos, forms, manuals, and reports, which are important to the office.

Communication Technologies

With communication technologies, we have database, electronic mail, voice mail, faxes, and cell
phone. With any organization you will need to use at least one of these on a day-to-day base, it

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